It is up to the client or agent responsible for shipping products to ensure that the product is properly packaged. 1Courier does not accept responsibility for any products damaged due to poor packaging by client or shipper. Furthermore, 1Courier reserves the right to refuse products they consider improperly packaged without liability to deliver package on time. Refunds will not be issued for improperly packaged products.
All delivery orders must be legal products, not in contradiction with any local, state, provincial, federal or international laws. Worldwindcourier will not deliver any packages deemed illegal, and maintains the right to contact the proper authorities. Other non-deliverable products include dangerous goods or hazardous materials, firearms and live animals.
The driver will first call the customer to ensure they are not at the location. The driver will then wait a maximum of 10 minutes. If the customer is still not present, alternative arrangements will be made with the dispatcher and an extra charge will be added to the delivery bill
If the driver fails to deliver a package for what is considered an avoidable reason (forgot address, delivered to wrong address) then delivery will be free of charge. If the reason is considered unavoidable (extreme weather, car accident), then dispatcher will contact customer to alert them of such issues and alternate arrangements will be made.
It is up to the customer to retain a copy, image, or scan of any important documents being delivered by Worldwindcourier. Liability for each package is limited to USD $200. Claim forms are available when completing delivery order with Worldwindcourier.
There are many factors beyond our control which limit us from being able to provide a guarantee for our delivery times including natural disasters or inclement weather, traffic and construction.
